隐私政策


Last Updated: April 24, 2026

Vitalby operates this store and website, including all related information, content, features, tools, products and services, to provide you (the customer) with a curated shopping experience (collectively referred to as the "Service"). Powered by Shopify, we are able to deliver the Service to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, shop or conduct other transactions through the Service, or otherwise contact us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing and using the Service, you acknowledge that you have read and understood how your information is collected, used and disclosed as outlined in this policy.

Personal Information We Collect and Process

The term "Personal Information" refers to data that identifies you or any other individual, or that is reasonably linked to you or another person. Personal Information does not include anonymized or de-identified data that cannot be used to identify or reasonably associate with an individual. Depending on your use of the Service, your location, and applicable laws, we may collect and process the following categories of Personal Information, including inferences derived therefrom:

  • Contact Information: Your full name, residential address, billing address, shipping address, phone number and email address.
  • Financial Information: Credit card, debit card and financial account numbers, payment card details, financial account data, transaction records, payment methods, payment confirmations and other billing information.
  • Account Information: Your username, password, security questions, preferences and general account settings.
  • Transaction Information: Items you browse, add to cart or wishlist, as well as purchase, return, exchange, cancellation records and transaction history.
  • Communication Records: Information you provide when contacting us, such as details submitted for customer support inquiries.
  • Device Information: Data about your device, browser and network connection, IP address and other unique identifiers.
  • Usage Data: Information related to your access and interaction with the Service, including how and when you browse and use our platform.

Sources of Personal Information

We may collect personal data from the following sources:

  • Directly from you: When you create an account, access or use our Service, contact our support team, or voluntarily provide personal details.
  • Automatically collected via the Service: Device data collected during your visit, as well as information obtained through cookies and similar tracking technologies.
  • Service Providers: Authorized third-party vendors engaged to provide technical support and process your personal information on our behalf.
  • Business Partners and other third-party platforms.

How We Use Your Personal Information

Based on your interaction with our Service, we may use your personal data for the following purposes:

  1. Provide, Customize and Improve the Service

    We use your Personal Information to deliver our services, fulfill contractual obligations, process payments, arrange order shipping, save your preferences and favorite products, send account notifications, manage purchases, returns and exchanges, create and maintain your account, coordinate logistics and after-sales services, enable customer reviews, and offer personalized product recommendations based on your shopping history. This also helps us optimize and upgrade our overall service quality.
  2. Marketing and Advertising

    We may use your information for promotional activities, including sending marketing content via email, SMS or postal mail, and displaying targeted advertisements on our platform or third-party websites based on your browsing behavior, cart records and other online activities.
  3. Security and Fraud Prevention

    Your data helps us verify account identities, ensure secure payments and shopping experiences, detect, investigate and prevent fraudulent, illegal, hazardous or malicious activities, maintain public safety, and protect the stability of our Service. If you register an account, you are responsible for safeguarding your login credentials. We strongly advise against sharing your username, password or other access details with third parties.
  4. Customer Communication

    We use your contact information to provide customer support, respond to your requests, deliver efficient after-sales assistance, and maintain our business relationship.
  5. Legal Compliance

    We process personal data to comply with applicable laws and legal procedures, respond to requests from law enforcement and government authorities, investigate litigation-related matters, and address violations of our terms and policies.

How We Disclose Your Personal Information

We may share your Personal Information with third parties for legitimate business purposes in accordance with this Privacy Policy, including:

  • Disclosure to Shopify, suppliers and third-party service providers for IT management, payment processing, data analysis, customer support, cloud storage, logistics and order fulfillment.
  • Sharing with marketing partners to deliver customized advertising and promotional content. We work with Shopify and third-party platforms to serve targeted ads based on your cross-site browsing activities. Our partners will process your data in accordance with their own privacy policies. You may opt out of targeted advertising where permitted by local laws by clicking here.
  • Disclosure with your explicit consent or instruction, such as for product delivery or through social media plugins and third-party login features.
  • Internal sharing within our affiliated companies and corporate groups.
  • Disclosure in connection with business transactions such as mergers or bankruptcy, to comply with legal obligations including court subpoenas and warrants, to enforce our Terms of Service and policies, and to protect the legitimate rights of our platform, users and the public.

Our Relationship with Shopify

This Service is hosted by Shopify, which collects and processes your usage data to maintain and optimize platform functions. Information you submit on our store will be transmitted to Shopify and other third parties outside your region for service operation and improvement. We also utilize Shopify’s enhanced tools that integrate data from your interactions with our store and other merchants. Shopify shall act as an independent data controller for related processing activities and respond to your data rights requests. For more details on Shopify’s data practices and user rights, please review the Shopify Consumer Privacy Policy and access the Shopify Privacy Portal to manage your preferences.

Third-Party Links

Our Service may contain links to external websites operated by independent third parties. We recommend reviewing the independent privacy and security policies of all external platforms you visit. We do not assume responsibility for the privacy, security, accuracy or completeness of third-party websites. Information shared on public social platforms may be visible to external users without restriction. The inclusion of external links does not constitute endorsement of third-party content or operators.

Children’s Data Protection

Our Service is not intended for children. We do not knowingly collect personal information from minors in applicable jurisdictions. If you are a parent or legal guardian and discover your child has submitted personal data to us, please contact us to request data deletion. To the best of our knowledge, we do not sell or share personal information of individuals under the age of 16 as defined by applicable privacy laws.

Data Security & Data Retention

No data transmission or storage system is completely secure, and we cannot guarantee absolute data safety. Data transmitted online may face security risks during transmission. Please avoid sending sensitive or confidential information through unsecured channels.

We retain your Personal Information only for as long as necessary to maintain your account, provide ongoing services, comply with legal obligations, resolve disputes and enforce contractual agreements.

Your Rights and Choices

Depending on your country or region of residence, you may have the following data rights, subject to legal limitations and exceptions:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Deletion: Request the removal of your personal information where legally permitted.
  • Right of Rectification: Correct inaccurate or incomplete personal data.
  • Right of Data Portability: Obtain and transfer your data to a third party under specific conditions.
  • Right to Opt Out: Disable the sale, sharing and targeted advertising processing of your data in accordance with local regulations. You may opt out by clicking here. Global Privacy Control signals will be automatically recognized for opt-out requests, while general "Do Not Track" browser signals are not supported.
  • Communication Preferences: Unsubscribe from promotional emails at any time via the unsubscribe link in our newsletters. We will still send essential transactional and account-related notifications after opt-out.

You may exercise your rights via the contact information listed below. We will not discriminate against users who exercise their privacy rights. We may verify your identity to process legitimate requests and accept authorized agent requests with valid proof of authorization. All valid requests will be responded to within the time limit required by law.

Complaints

If you have concerns or disputes regarding our data processing practices, please contact us directly. You may also file a complaint with your local data protection regulatory authority where applicable.

International Data Transfers

Your personal information may be transferred, stored and processed outside your country or region.

When data is transferred to destinations outside the European Economic Area or the United Kingdom, we will adopt standardized data protection mechanisms such as Standard Contractual Clauses issued by the European Commission to ensure data security.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect operational adjustments, legal updates and changes to our data practices. The updated policy will be published on our website with a revised "Last Updated" date, and mandatory notifications will be provided as required by applicable laws.

Contact Information

For questions regarding this Privacy Policy or to exercise your data rights, please contact us via email at:

huangxirun7@gmail.com