物流政策

🌍 Shipping and Return Policy

Shipping Coverage

We offer worldwide shipping, covering the United States, Canada, the United Kingdom, Australia, the European Union, and other major countries and regions. Additional delivery time or shipping fees may apply to certain remote areas, and the final details will be displayed at checkout.
Processing Time

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

During holidays, promotional events, or due to force majeure, processing times may be extended, and we will notify you promptly via email.
Delivery Time

United States / Canada / United Kingdom / Australia: Estimated delivery within 10–25 business days.
European Union and other countries: Estimated delivery within 12–28 business days.

The above times are for reference only; actual delivery may be delayed due to customs clearance, weather conditions, or local logistics efficiency.

Shipping Fees and Customs Duties

Shipping fees are calculated based on order weight, destination, and selected shipping method, and will be automatically displayed at checkout.

Orders to certain countries (e.g., Canada, the European Union, Australia) may be subject to additional import duties, VAT, or customs clearance fees. These charges are the sole responsibility of the recipient, and we do not assume liability for payment or compensation.
Order Tracking

Once your order is shipped, we will send a tracking number via email. You can track your package in real-time on the logistics company’s official website or our order tracking page.

If your package has not arrived within the estimated delivery time, please contact our customer service team for assistance.
Lost or Damaged Packages

If your package is lost or severely damaged during transit, please contact us within 48 hours of delivery with relevant photos and proof. We will assist you in filing a claim with the logistics company or arranging a replacement.